Your Recovery Solution

Stability Leads to EXCELLENCE

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ACSI will provide continuous improvement for the benefit of our clients, employees and the company and we will treat everyone in a fair and friendly manner with dignity and respect.

Our Services Include:

Third Party Bad Debt Collections
Canned and Custom Reporting Options
Credit Reporting and Data Furnishing to all three major bureaus
Custom Portfolio and Omni Channel Strategies for all debt types and tiers
Individualized Invoice and Remittance settings
Dispute Resolutions
Cutting Edge use of A.I. Technology
Stringent Compliance for all State and Federal Laws with CFPB Readiness and Regulation
Dedicated Client Liaison for all client needs

Our Services

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Education

ACSI provides comprehensive, nationwide collection services to higher education organizations and has the experience and expertise to assist them in meeting recovery goals nationwide. Since 1989 we have worked on portfolios that include primary, secondary, and tertiary account placements for our higher education clients, and are providing them with a full range of services, including:

  • Client-specific collection strategies including call scripts, letters, offsets, etc.,
  • Results-driven collections including automated and semi-automated skiptracing, account analysis, digital document transmission with consumers, and more,
  • Supplemental services such as loan consolidation, rehabilitation, administrative wage garnishment where approved on their behalf,
  • Flexible-customized reporting,
  • Compliance oversight; and
  • Timely and accurate file transmission, payment process and remittance.

Healthcare

ACSI fulfills the collection needs and supports provider’s requirements including the critical elements of compliance, security, and patient sensitivity for hospitals, medical centers, physicians and clinics.  Since 1994 we have provided recovery on primary, secondary, and tertiary account placements for our healthcare clients and provide a full range of services, including:

  • Compassionate debt negotiation,
  • Automated and semi-automated skiptracing,
  • Strategic letter and call campaigns,
  • Patient Assistance with insurance documentation,
  • Timely and accurate payment processing and file transmission; and
  • Flexible reporting
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Financial

ACSI understands the environment in which financial and retail businesses must manage their accounts receivable and has the experience and expertise to assist them in meeting their recovery goals. ACSI has worked with financial partners for more than 10 years. We work primary to quaternary account placements for our private-sector clients such as financial institutions and retailers. ACSI provides a full range of services, including:

  • Custom debt negotiation and resolution,
  • Automated and semi-automated skiptracing and data analysis,
  • Strategic letter and call campaigns,
  • Timely and accurate payment processing,
  • Supplemental services such as asset investigation, probate, and legal enforcement or referral (as permitted); and
  • Flexible reporting

Government

ACSI provides municipal and state governments with collection services to support their different requirements, including compliance, security, and citizen sensitivity. ACSI has provided comprehensive, nationwide collection services to government entities since 1990. We work primary, secondary, and tertiary account placements for our government clients including taxes, fees and fines owed at any stage of revenue cycle across all municipal and state departments. We provide a full range of services, including:

  • Automated and semi-automated skip tracing,
  • Strategic letter and call campaigns,
  • Custom debt settlement negotiation and resolution,
  • Timely and accurate payment processing,
  • Supplemental services such as asset investigation and legal enforcement or referral (as permitted),
  • Debt Offset and Wage/Bank Garnishment where approved on client’s behalf; and
  • Flexible reporting
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About Us

ACSI will provide continuous improvement for the benefit of our clients, employees and the company and we will treat everyone in a fair and friendly manner with dignity and respect.

Automated Collection Services, Inc. (ACSI) was established in 1988 as an accounts receivable management company.

ACSI provides total recovery management services to the higher education, healthcare, government, and financial markets on a national basis.

  • A+ BBB rating
  • BBB Torch Award Winner for Ethics in 2022
  • Voted The Tennessean’s Top Work Places 2014 – 2022
We are also active members and participants in local and nationwide professional affiliations such as:

 

  • ACA International (ACA)
  • Society of Corporate Compliance and Ethics (SCCE)
  • Tennessee Collectors Association
  • Health Care Compliance Association (HCCA)
  • Healthcare Financial Management Association
    • Gulf Coast Chapter
    • Tennessee Chapter
 

Contact Us

Phone

1-800-467-2316

Email

help@acsi.net

Monday-Thursday: 8am to 5pm CST
Friday: 8am to 2pm CST

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